The outcomes worth measuring once clicks stop telling the whole story.
AI Citation
An AI citation is when a tool like ChatGPT, Perplexity, or Google AI Overviews names your business or links to your page as the source behind part of its answer.
Different platforms cite differently — Perplexity typically names far more sources per answer than ChatGPT, for example. Earning a citation generally comes down to three things: your page has to be found, the model has to be able to pull a clear answer out of it, and the model has to trust it enough to name you rather than paraphrase without credit.
See alsoGenerative Engine Optimization (GEO) · Brand Mention · Citation Rate
Citation Rate
Citation rate is how often a page or domain gets named as a source across a set of AI-generated answers, usually tracked as a percentage over a batch of test questions.
Tracking this over time — by asking the same panel of buyer questions on a recurring schedule — turns AI visibility from a one-time check into a measurable trend, the same way rank tracking works for traditional SEO.
See alsoAI Citation · Share of Voice (AI) · AI Overview
Brand Mention
A brand mention is any instance where your business name appears in an AI-generated answer, article, or review — whether or not it comes with a clickable link.
Unlinked mentions still matter: they build the entity association that helps AI tools connect your name to your category and reputation over time, even before a direct citation happens.
See alsoAI Citation · Share of Voice (AI) · Entity (Search Entity)
Share of Voice (AI)
AI share of voice is the percentage of relevant AI-generated answers in which your brand gets mentioned, compared to your competitors.
Measuring this means regularly asking AI tools the real questions your buyers ask — "who's the best X in [city]," "compare X vs Y" — and tracking whether you, a competitor, or nobody gets named. It's the AI-era equivalent of tracking keyword rankings.
See alsoAI Citation · Citation Rate · Brand Mention
Zero-Click Search
A zero-click search is a search where the person gets their answer directly on the results page — from an AI Overview, featured snippet, or knowledge panel — without clicking through to any website.
As AI Overviews and chat-based search grow, a larger share of searches end without a single click. That doesn't mean visibility stopped mattering — it means the win shifted from "did they click" to "was my brand the one named in the answer." Tracking brand mentions across AI tools becomes necessary once click data alone stops telling the full story.
See alsoAI Overview · AI Citation · Organic Traffic
Conversational Search
Conversational search is searching by asking a full, natural question — often across multiple back-and-forth turns — instead of typing a short string of keywords.
"Best SEO agency in LA for a dental practice with 3 locations" is a conversational search; "seo agency los angeles" is a keyword search. Content written to answer real, specific conversational questions performs better in AI tools built around this pattern, like ChatGPT and Perplexity.
See alsoPrompt · Long-Tail Keyword · Answer Engine Optimization (AEO)